999A Rutland Road, Brooklyn, NY 11212, United States (US)
Shipping Policy
At AfricanBargain.com, we are committed to ensuring that your shopping experience is seamless and secure, from the moment you place an order to the instant it arrives at your doorstep. Our shipping policy is designed to provide you with peace of mind and assurance that your purchases are handled with care and precision throughout the shipping process.
1. Trade Assurance Guarantee
To qualify for our Trade Assurance Guarantee, all shipments must be supervised or conducted directly by African Bargain and its affiliate, ExpressAirFreight.com. This policy is in place to ensure that your items are shipped securely and arrive on time. By using our approved shipping channels, you can rest assured that your order is protected against shipping mishaps and discrepancies.
2. Vendor Shipping Methods
We understand that some vendors may offer direct shipping options. While we allow the use of vendor-specific shipping methods, please note that these shipments are not covered by our Trade Assurance Guarantee. Opting for a vendor’s shipping method is at your own risk. However, we require confirmation of receipt from you, the customer, before releasing payment to the vendor. This step is crucial for protecting your purchase and ensuring that you are satisfied with your order before the transaction is finalized.
3. Shipping Quote Limitations
Please be aware that our website may not currently support direct shipping quotes for all orders due to technical limitations. We are diligently working to improve this system to provide real-time shipping quotes and approvals directly through AfricanBargain.com. In the meantime, we appreciate your patience and understanding. Should you have any concerns or need assistance with obtaining a shipping quote, our customer service team is here to help.
4. Customer Responsibilities
- Order Verification: Please ensure that your shipping address and order details are correct at the time of purchase. AfricanBargain.com is not responsible for shipping errors due to incorrect information provided by the customer.
- Receipt Confirmation: Upon receiving your order, please inspect the items promptly and confirm receipt through your AfricanBargain.com account. This confirmation is essential for vendor payments and to address any issues should they arise.
5. Reporting Issues
Should you encounter any issues with your order, including delays, damage, or discrepancies, please contact our customer support team immediately. We are dedicated to resolving any problems swiftly to ensure your satisfaction.
6. Continuous Improvement
AfricanBargain.com is committed to continuously improving our shipping processes and policies. We welcome feedback from our customers and vendors to enhance your shopping and shipping experience.
Refund Policy
At AfricanBargain.com, our mission is to make shopping from African vendors as secure and satisfying as possible. We understand that sometimes, things don\'t go as planned, which is why we\'ve established a clear refund policy to protect our customers and ensure a fair resolution in every transaction.
1. Eligibility for Refunds
Refunds are available for items that:
- Arrive damaged or defective
- Do not match the vendor\'s description or images
- Are missing components or quantities as advertised
- Were never received by the customer
2. Refund Process
To initiate a refund, please follow these steps:
- Report the Issue: Contact our customer service team within 7 days of receiving your item (or within 7 days of the estimated delivery date in cases where the item was not received). Provide a detailed description of the issue, including photos or other evidence, to support your claim. Use the return form in the support section.
- Return the Item (if applicable): Depending on the nature of the issue, you may be asked to return the item to the vendor. AfricanBargain.com will provide instructions on how to proceed with the return. Please note that for items to be eligible for a refund, they must be returned in their original condition.
- Refund Review: Our team will review your claim and any submitted evidence to make a fair determination on the refund.
- Refund Issuance: If your refund is approved, we will process the refund to your original payment method within a specified number of days. Please note that shipping costs are non-refundable unless the item was received damaged or the wrong item was sent.
3. Non-Refundable Items
Certain types of items cannot be returned or refunded, including:
- Custom or personalized orders
- Digital downloads
- Items on sale or clearance
- Items marked as \"Final Sale\"
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].
5. Changes to the Refund Policy
AfricanBargain.com reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of the site following any changes signifies your acceptance of our new refund policy.
Cancellation / Return / Exchange Policy
At AfricanBargain.com, we strive to provide our customers with high-quality products and a seamless shopping experience. We understand that sometimes, you may need to cancel an order, return an item, or request an exchange. This policy outlines how these situations are handled to ensure fairness and satisfaction for both our customers and our vendors.
1. Order Cancellation
- Timing for Cancellation: Customers can cancel their orders within 24 hours of purchase without any penalty. If your order has not been shipped, we will cancel it and process a full refund to your original payment method.
- Cancellation After Shipment: If the order has already been dispatched, it will be considered for return under our Return Policy.
2. Return Policy
- Return Window: Customers may return items within 14 days of receipt for most products if they are not satisfied. Returned items must be in their original condition, unused, and with all packaging intact.
- Non-returnable Items: Certain items cannot be returned, including but not limited to custom or personalized products, perishable goods, digital items, and items marked as final sale.
- Return Process: To initiate a return, please contact our customer service to obtain a return authorization and return shipping instructions. Customers are responsible for return shipping costs unless the return is due to receiving a damaged or incorrect item.
- Refund for Returns: Upon receipt and inspection of the returned item, we will process your refund to your original payment method, excluding shipping costs, within a specified number of days.
3. Exchange Policy
- Eligibility for Exchange: Items are eligible for exchange if they are defective, damaged, or if you received the wrong item. We can only exchange an item for the same item or one of equal value if available.
- Exchange Process: Please contact our customer service within 7 days of receipt to initiate an exchange. We will provide instructions on how to proceed.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right. This may include a refund, exchange, or other resolution depending on the specific situation.
5. Changes to the Policy
AfricanBargain.com reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of these changes.
